WHAT IS ODR?

Jupitice offers a comprehensive ODR Service that leverages advanced technology to resolve disputes efficiently and cost-effectively. Recognized globally, ODR is a three-stage process involving Negotiation, Mediation, and Arbitration, designed to handle cross-border B2B and B2C disputes, particularly those involving low-value, high-volume transactions.

Our ODR service is built on the framework established by the UNCITRAL Technical Notes on ODR, adopted by the United Nations in 2016. The process is simple, fast, secure, and eliminates the need for in-person appearances.

• Negotiation: Parties attempt to resolve the dispute directly.
• Mediation: If negotiation fails, a neutral mediator assists in reaching a settlement.
• Arbitration: If mediation is unsuccessful, the matter proceeds to arbitration, where a binding decision is made.

Under the Jupitice ODR Procedural Rules—based on the APEC Collaborative Framework and UNCITRAL Notes—we provide a curated panel of elite ADR professionals from across the globe. Each neutral is selected based on relevant expertise, industry experience, and track record.